Florida's top personal injury firms are losing qualified clients every day — not because of bad attorneys, but because of slow, undertrained intake. ISS Colombia gives you an elite, fully bilingual intake team that never misses a lead — at a fraction of what it costs to hire locally.
Most PI firms aren't bleeding clients because they lack good attorneys. They're bleeding clients because their intake team isn't elite.
of PI leads never get a follow-up call within the first hour. That lead went to your competitor.
is the average PI settlement. How many are slipping through your intake every single month?
High intake turnover means your team is always training — never performing. You're paying for inconsistency.
ISS Colombia provides fully trained, bilingual intake specialists and case managers who understand the full personal injury qualification process — from first call to case file.
Trained specifically in PI qualification. They know what questions to ask, how to build rapport with injured clients, and how to move fast.
First call to qualified leadFrom intake through documentation, our team manages the administrative workflow so your attorneys can focus on closing.
Less admin, more lawFlorida's PI market is heavily Hispanic. Our team speaks both languages natively. Zero language barrier, zero lost clients.
Native fluencyOur team costs a fraction of US hiring. Same caliber, better retention, no benefits overhead. Scale caseload without scaling payroll.
Nearshore from ColombiaYou keep the PI focus and daily output. ISS handles the infrastructure behind the team so your firm can scale with less friction, less risk, and better retention.
We handle payroll, benefits, local compliance, and administrative employment responsibilities so your attorneys are not buried in HR operations.
Our model is designed for long-term team stability, which means fewer disruptions, less retraining, and more consistency inside your intake workflow.
Same time-zone collaboration, bilingual communication, and structured onboarding make it easier to plug high-output support directly into your current systems.
We learn your firm's current intake process, volume, and biggest gaps in 30 minutes.
We assign trained intake specialists and case managers matched to your firm's workflow and caseload.
More qualified leads captured. Faster follow-up. More cases. More settlements.
This page stays focused on PI intake because that is the immediate revenue leak. But if your firm needs broader legal support, ISS can extend beyond the first call.
Document prep, case file organization, correspondence support, and day-to-day administrative legal work.
Medical, employment, and insurance record coordination to keep cases moving and attorneys out of chase-mode.
Cleaner information capture, better case visibility, and more reliable reporting across your legal operations.
Calendar coordination, internal follow-up, deadline tracking, and workflow support around the matters your team is actively handling.
ISS Colombia is not a staffing mill. We only onboard a limited number of firms each quarter, so every client gets hands-on support from our team. If Florida PI is a priority for your firm, this is the fastest way to secure a conversation.
No commitment. Book directly here and walk away with a clear picture of what an elite intake team would do for your firm.
Personal injury intake moves fast, but sensitive information still needs disciplined handling. Our support model is designed to protect client data while keeping your process efficient.
We operate with secure handling standards for sensitive client information, case details, and legal documentation.
Structured processes, clear role boundaries, and repeatable workflows help reduce avoidable errors as volume increases.
Your brand trust matters. We treat every interaction, follow-up, and internal handoff as an extension of your firm's reputation.
Limited spots available per quarter. Florida Personal Injury Firms Only.